Lee Channel Services Ltd

Company No.: 09641805
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF

1. About Us

Lee Channel Services Ltd (“we”, “us”, “our”) is a company registered in England & Wales. We provide a range of commercial, and specialist cleaning services.

By using our website or booking our services, you agree to these Terms & Conditions.

2. Services Provided

We offer a wide range of cleaning services, including:

• Commercial and office cleaning
• School and institutional cleaning
• Gym and leisure cleaning
• Hospitality and restaurant cleaning
• Carpet and floor care
• After builders cleaning
• Deep cleaning and disinfection services

All services are delivered based on the details provided at the time of booking.

We reserve the right to refuse or cancel services where:

• The site conditions are unsafe, or
• The property differs significantly from the original booking description

3. Quotes & Pricing

• All quotes are based on the information provided by the client
• Additional work outside the agreed scope may incur extra charges
• Prices are exclusive of VAT unless otherwise stated

We will always communicate any changes in pricing prior to proceeding with additional work.

4. Booking & Cancellation

• Bookings can be made via our website, email, or telephone
• Cancellations must be made at least 24 hours in advance

Failure to provide sufficient notice may result in:

• A cancellation fee of up to 100% of the service cost

We reserve the right to reschedule services due to unforeseen circumstances, including staff availability or operational issues.

5. Payment Terms

• Payment is due upon completion of the service unless otherwise agreed
• Accepted payment methods include bank transfer and invoice arrangements

Late payments may:

• Incur additional charges
• Result in suspension of future services

All invoices must be settled in full within the agreed terms.

6. Customer Responsibilities

Clients are responsible for:

• Providing safe and reasonable access to the property
• Ensuring the environment is safe for our staff
• Securing valuables and personal items
• Informing us of any known hazards in advance

We are not liable for issues arising from:

• Unsafe environments
• Lack of access
• Pre-existing damage

7. Insurance & Liability

Lee Channel Services Ltd is fully insured for public liability.

However:

• Our liability is limited to the value of the service provided
• We are not responsible for:
  • Pre-existing damage
  • Normal wear and tear
  • Damage caused by factors outside our control

8. Satisfaction & Complaints

We aim to deliver a high standard on every service.

If you are not satisfied:

• Please notify us within 48 hours of service completion

We will:

• Investigate the issue
• Respond promptly
• Work with you to resolve the matter fairly

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

The most current version will always be available on our website.

10. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.